Terms of Service

These Terms of Service constitute a legally binding agreement between you (“the Customer”) and Candy Venom (Pty) Ltd (“the Company,” “we,” “us,” or “the House”), governing your use of the candyvenom.co.za website, all associated sub-domains, and the services offered therein. By placing an order, browsing the site, or creating an account, you acknowledge that you have read, understood, and agreed to be bound by these terms in their entirety.

This agreement is governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Cape Town, Western Cape. We chose this jurisdiction because it is where the house was founded, where the atelier stands, and where the creative and legal identity of Candy Venom resides. If you are ordering from outside South Africa, you do so with the understanding that any legal proceedings will take place in this jurisdiction.

These terms apply to all visitors, browsers, customers, and users of the site, regardless of whether a purchase is made. Simply accessing the site constitutes acceptance. If you are acting on behalf of a business or another individual, you represent and warrant that you have the authority to bind that entity to these terms.

All orders placed on candyvenom.co.za are subject to availability. While we make every effort to ensure that stock levels displayed on the site are accurate, the limited-run nature of our production means that inventory can change rapidly. An order confirmation email does not constitute a binding acceptance of your order — it merely confirms that we have received it. Acceptance occurs only when the order is dispatched and you receive a shipping confirmation with tracking details.

Prices displayed on the site are confirmed at the point of checkout. While we strive for accuracy, errors in pricing may occasionally occur. If a product is listed at an incorrect price — whether due to a system error, a typo, or any other reason — we reserve the right to cancel the order and notify you of the cancellation. We will not honour orders placed at clearly erroneous prices, and we will not be held liable for such errors. If you have already been charged at the incorrect price, we will refund the full amount within 7 business days.

We reserve the right to refuse or cancel any order for any reason, including but not limited to: suspected fraud, violations of these terms, product unavailability, errors in pricing or description, or orders that our systems flag as unusual or potentially harmful. This right is exercised sparingly and in good faith, but it exists to protect the integrity of the house and the experience of every customer who interacts with us legitimately.

All transactions on candyvenom.co.za are conducted in South African Rand (ZAR). No other currency is accepted at this time, and no currency conversion is performed by our systems. If you are ordering from outside South Africa, your bank or payment provider will handle the conversion at their prevailing rate, and any associated foreign transaction fees are your responsibility. The ZAR amount displayed at checkout is the exact amount that will be charged to your card or deducted from your account.

Payment processing is handled exclusively by Paystack, a PCI-DSS Level 1 certified payment service provider. This is the highest level of security certification available in the payments industry, and it means that your card data is protected by the same encryption and security protocols used by the world's largest financial institutions. Candy Venom does not see, store, or have access to your full card details at any point in the transaction process. We receive only a payment confirmation from Paystack, which allows us to process and ship your order.

All prices displayed on the site include Value Added Tax (VAT) at the current South African rate of 15%. The price you see is the price you pay. No additional tax will be added at checkout for domestic orders. International customers may be subject to import duties and taxes levied by their home country, which are entirely separate from the purchase price and are the customer's responsibility. We do not collect or remit foreign taxes.

All content on candyvenom.co.za — including but not limited to text, graphics, logos, icons, images, photographs, audio clips, digital downloads, data compilations, software, and the design and arrangement thereof — is the exclusive property of Candy Venom (Pty) Ltd and is protected by South African and international copyright, trademark, and intellectual property laws. The Candy Venom name, the CV logo, the tagline “Lick the Sweet, Feel the Bite,” and all associated marks are registered trademarks of Candy Venom (Pty) Ltd.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the material on our site without the prior written consent of Candy Venom (Pty) Ltd, except as follows: you may temporarily store copies of materials in RAM incidental to your browsing of the site, and you may store files that are specifically offered for download (such as lookbooks or press kits) for your personal, non-commercial use only, provided that all proprietary notices are preserved.

Unauthorised use of any content from this site — including reproduction on social media accounts that imply endorsement or affiliation with the brand, use of product imagery for resale or counterfeit purposes, or appropriation of our design language — constitutes a violation of our intellectual property rights and will be pursued with the full force of applicable law. We protect our creative output with the same ferocity we protect our customers' data. This is non-negotiable.

To the fullest extent permitted by the South African Consumer Protection Act (CPA) and any other applicable legislation, Candy Venom (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this site or your purchase of products through it. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses, regardless of whether such damages were foreseeable or whether we were advised of the possibility thereof.

Our total liability to you for any claim arising from or related to these terms or your use of the site shall not exceed the amount you paid to Candy Venom for the specific product or service that is the subject of the claim. This cap applies regardless of the legal theory on which the claim is based — whether contract, tort (including negligence), strict liability, or otherwise. We believe in accountability, but we do not believe in unlimited exposure for a fashion house selling garments on the internet.

Nothing in these terms excludes or restricts any liability that cannot be excluded or restricted under South African law, including liability for death or personal injury caused by negligence, fraud, or any other matter for which liability cannot be lawfully excluded. The Consumer Protection Act provides you with certain rights that cannot be waived, and nothing in this section is intended to waive or limit those rights. Where there is a conflict between this limitation and your statutory rights, your statutory rights prevail.